Key Technology Introduces RemoteMD 2.0 for Optical Sorters

RemoteMD is compatible with Key’s VERYX, COMPASS, OCULUS, Manta, Optyx, and Tegra optical sorting systems as well as the ADR and ADR EXOS automatic defect-removal systems. It can be installed on new systems and retrofitted on equipment in the field. RemoteMD is compatible with multiple best-in-class connectivity solutions.

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RemoteMD enables Key service technicians to securely connect to a customer’s sorter for real-time remote monitoring and technical support. Now with 24/7 call-center support and delivery of quarterly status reports, RemoteMD 2.0 helps optimize equipment performance to protect food safety and ensure product quality while increasing machine uptime and reducing service costs.

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Published: Wednesday, January 17, 2024 – 12:00

Customer Care

Key Technology Introduces RemoteMD 2.0 for Optical Sorters

Empowers real-time remote monitoring and technical support

If a customer needs technical support, RemoteMD reduces the likelihood that an onsite service technician will be required, since many issues can be diagnosed and corrected remotely by Key. If an in-person service visit is necessary, a remote system audit can speed resolution by providing information about the system’s health and identifying parts needed prior to the technician’s arrival. The 24/7 call-center support is available for troubleshooting urgent issues, while less urgent issues are handled during regular business hours.

(Key Technology: Walla Walla, WA) — Key Technology, a member of Duravant’s Food Sorting and Handling Solutions group, introduces RemoteMD 2.0, a remote support service for its optical sorting systems.

Establishing a secure two-way remote connection, RemoteMD provides a Key service technician with detailed information about the system’s health and operating condition. The technician reviews the status of hardware and software, and identifies potential improvements that can help the customer improve system performance and uptime. When needed, RemoteMD facilitates the delivery and installation of software updates and patches.

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For more information on Key’s optical sorting systems, visit www.key.net/en/our-products/sorting/.

RemoteMD is available as a stand-alone service or as part of more comprehensive service packages. Customers who are operating their equipment for only a few months of the year can choose a seasonal RemoteMD plan that’s active for the specific period. When customers bring new workers on board or want to deepen the skill set of current operators, RemoteMD enables interactive remote training courses on the sorting system.

“The worldwide labor shortage has made technology experts difficult for food processors to hire and retain,” says Jack Lee, Duravant Group president of food sorting and handling solutions. “With fewer skilled employees at our customers’ facilities, we’ve identified ways we can help fill the gaps. Leveraging RemoteMD, we can take many machine maintenance tasks off the customer’s plate and improve their ROI by minimizing repair time and costs, and reducing the chance of product recalls.”