Key Technology Introduces RemoteMD 2.0 for Optical Sorters

RemoteMD enables Key service technicians to securely connect to a customer’s sorter for real-time remote monitoring and technical support. Now with 24/7 call-center support and delivery of quarterly status reports, RemoteMD 2.0 helps optimize equipment performance to protect food safety and ensure product quality while increasing machine uptime and reducing service costs.

However, someone has to pay for this content. And that’s where advertising comes in. Most people consider ads a nuisance, but they do serve a useful function besides allowing media companies to stay afloat. They keep you aware of new products and services relevant to your industry. All ads in Quality Digest apply directly to products and services that most of our readers need. You won’t see automobile or health supplement ads.

RemoteMD is available as a stand-alone service or as part of more comprehensive service packages. Customers who are operating their equipment for only a few months of the year can choose a seasonal RemoteMD plan that’s active for the specific period. When customers bring new workers on board or want to deepen the skill set of current operators, RemoteMD enables interactive remote training courses on the sorting system.

(Key Technology: Walla Walla, WA) — Key Technology, a member of Duravant’s Food Sorting and Handling Solutions group, introduces RemoteMD 2.0, a remote support service for its optical sorting systems.

“The worldwide labor shortage has made technology experts difficult for food processors to hire and retain,” says Jack Lee, Duravant Group president of food sorting and handling solutions. “With fewer skilled employees at our customers’ facilities, we’ve identified ways we can help fill the gaps. Leveraging RemoteMD, we can take many machine maintenance tasks off the customer’s plate and improve their ROI by minimizing repair time and costs, and reducing the chance of product recalls.”

Our PROMISE: Quality Digest only displays static ads that never overlay or cover up content. They never get in your way. They are there for you to read, or not.

Customer Care

Key Technology Introduces RemoteMD 2.0 for Optical Sorters

Empowers real-time remote monitoring and technical support

Quality Digest does not charge readers for its content. We believe that industry news is important for you to do your job, and Quality Digest supports businesses of all types.

For more information on Key’s optical sorting systems, visit www.key.net/en/our-products/sorting/.

Establishing a secure two-way remote connection, RemoteMD provides a Key service technician with detailed information about the system’s health and operating condition. The technician reviews the status of hardware and software, and identifies potential improvements that can help the customer improve system performance and uptime. When needed, RemoteMD facilitates the delivery and installation of software updates and patches.

Published: Wednesday, January 17, 2024 – 12:00

RemoteMD is compatible with Key’s VERYX, COMPASS, OCULUS, Manta, Optyx, and Tegra optical sorting systems as well as the ADR and ADR EXOS automatic defect-removal systems. It can be installed on new systems and retrofitted on equipment in the field. RemoteMD is compatible with multiple best-in-class connectivity solutions.

So please consider turning off your ad blocker for our site.

منبع: https://www.qualitydigest.com/inside/customer-care-news/key-technology-introduces-remotemd-20-optical-sorters-011724.html