نویسنده: Mark Hembree

(ORNL: Oak Ridge, TN) — American drivers have long been accustomed to conveniently filling up at a gas station, and electric vehicle drivers want their pit stops to mimic this experience. Driver uncertainty about access to charging during long trips remains a barrier to broader EV adoption, even as the United States strives to combat… ادامه خواندن Researchers Enhance Reliability of Electric Vehicle Charging

In the evolving landscape of work, the push for federal employees to return to office spaces has sparked a complex dialogue about productivity, workplace culture, and the very nature of work itself. The forced shift back to office environments under the Biden administration—under pressure from Republicans in Congress—has left many federal workers questioning the rationale… ادامه خواندن Return to the Office? They’d Rather Not.

(RLS: St. Louis) — Rapid Locking System (RLS), a leading provider of press-to-connect fittings for the HVAC/R industry, celebrated the grand opening of its training center and cutting-edge mobile showroom in St. Louis on April 18, 2024. The company held a ribbon-cutting ceremony along with press-fitting demonstrations and a behind-the-scenes tour of the RLS manufacturing… ادامه خواندن Rapid Locking System Expands HVAC/R Education

(Creaform: Lévis, Québec) — Creaform, a business of AMETEK and worldwide provider of automated and portable 3D measurement solutions, has released MetraSCAN BLACK+, MetraSCAN BLACK+|Elite, and HandyPROBE Next+, the latest versions of its suite of optical CMM 3D scanners and probes. Leveraging new ISO 10360 certifications and setup assistance tools, this latest generation of the… ادامه خواندن Creaform’s New Generation of MetraScan Optical Scnners and Probes

(Olympus: Center Valley, PA) — Olympus, a global medical technology company, has announced U.S. Food and Drug Administration 510(k) clearance of its first single-use ureteroscope system, RenaFlex, with full market availability to be announced at a later date. The RenaFlex single-use flexible ureteroscope system is used to access and visualize the urinary tract to diagnose… ادامه خواندن Olympus Announces FDA Clearance of RenaFlex

Across the country, hundreds of thousands of drivers deliver packages and parcels to customers and companies each day, with many click-to-door times averaging only a few days. Coordinating a supply chain feat of this magnitude in a predictable and timely way is a longstanding problem of operations as researchers work to optimize the last leg… ادامه خواندن Enhancing Last-Mile Logistics With Machine Learning

Body (Teledyne: Richmond, British Columbia) — Teledyne FLIR IIS has announced its Bumblebee X series, an advanced stereo vision solution built for its stereo vision portfolio. Bumblebee X and Spinnaker 3D software offer a comprehensive solution with onboard processing to build successful systems for warehouse automation, robotics guidance, and logistics. “We’re thrilled to announce the release… ادامه خواندن Teledyne FLIR IIS Introduces Bumblebee X Stereo Vision

Deming Prize recipient Ryuji Fukuda introduced a document to my company in 1989 referred to as the “X-Type Matrix for Objective Management.” Relatively unknown at the time, it’s since become a popular format for strategy deployment. Named for the X format that connects strategic (3–5 years) objectives to tactical improvements, measures, and annual targets, its… ادامه خواندن Strategy Digi-Deployment | Quality Digest

By optimizing each touchpoint, companies cultivate meaningful connections, driving loyalty and advocacy among end users. A key performance indicator (KPI) for customer experience is the net promoter score (NPS). NPS serves as a critical metric gauging customer loyalty and satisfaction. Derived from responses to a simple question—“How likely are you to recommend our product/service to… ادامه خواندن Unlocking the Experience Economy | Quality Digest

I’m fortunate enough to travel to some great places to serve my clients. During those travels, I can’t help but have many customer service interactions from which to draw lessons. Here, I’ll share how barbecue, airplanes, and coffee can teach you a few things to do (or not do) to create a better experience for… ادامه خواندن Barbecue, Planes, and Coffee: Keys to Customer Loyalty