The customer is in the room

We live in a world where a great product and a great service is no longer enough. To maintain a customer-centered focus, Kiran Dhanuka, chief customer officer at MasterControl, explains why you should always act as if the customer is in the room, whether they are physically there or not.

منبع: https://www.qualitydigest.com/inside/customer-care-video-fda-compliance-video-healthcare-video-innovation-video-lean-video-2