Instead of using these triggering phrases, Preply language expert Sylvia Johnson says, “The key is to approach the situation with empathy, transparency, and a commitment to support. The language you use is critical, so use words that inspire calmness and clarity.
We sought to obtain a sizable sample because a large sample size has the potential to offer a more precise portrayal of a population, therefore allowing for generalization of the results to a larger group. This reduces the margin of error and helps make more informed decisions based on the data collected. With this larger sample size, we have more data points for statistical analysis, increasing the reliability and validity of our conclusions. This enables us to draw stronger inferences about population perceptions of stress as a whole.
On the flip side, two-thirds of people report that stress causes them to speak less or even shut down entirely. It’s a defense mechanism where individuals retreat into silence under pressure.
Across generations, Gen Z feels the most pressured to conform to a negative workplace culture at 41%, indicating a challenging dynamic for younger workers. Millennials follow at 37%, with Gen X and boomers both at 35%.
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“Finally, create a space for the person to share their feelings and reactions. Be patient and listen actively without rushing the conversation. You might say, ‘Take your time processing this information, and if you have any questions or feelings you’d like to share, I’m here to listen.’”
Incorporating mindfulness into our communication entails being fully present, practicing active listening, and articulating thoughts with clarity and empathy. Such mindfulness is pivotal in varied contexts—from the workplace to personal interactions, and in mastering a new language.
This acceptance of negativity is most pronounced in industrial and manufacturing sectors, where 66% report a higher tolerance, followed by the hospitality industry at 42%, and corporate sectors at 39%.
Generational differences may also play a role in this dynamic. Boomers (46%) are most likely to perceive their words leading to conflict, followed in close succession by Gen X at 45%, millennials at 44%, and Gen Z at 39%.
A vast 88% have distanced themselves from someone they perceived as overly negative. This tendency is more pronounced among women, with 92% choosing to distance themselves, compared to 84% of men.
On the flip side, certain phrases can be soothing. “We’ll figure it out,” tops the list of calming phrases, with 68% of Americans finding solace in these words. This phrase is followed by, “We can handle this,” (58%), and, “I’m here for you,” (56%). These phrases provide a sense of support and reassurance, countering the stress response.
On Oct. 19, 2023, we surveyed 996 Americans on their experiences with stress and its impact on communication. Respondents ranged in age from 18 to 76 years old and were 49% female, 49% male, and 2% nonbinary.
By improving our communication skills through language learning, we not only strengthen our interpersonal relationships but also enrich our self-relationship, paving the way for a more balanced and fulfilling everyday life.
Survey methodology
Tutors at Preply don’t just teach language; they emphasize understanding the emotional and cultural contexts behind words. This approach fosters an awareness that is crucial for communicating effectively under stress in any language.
Following closely are other stress-induced remarks such as, “Not my job,” and, “This is a waste of time,” regretted by 29% and 24% of the workforce, respectively. These statements, while perhaps truthful in the moment, can unwittingly express uncooperativeness or disinterest in teamwork, painting the speaker in a less-than-favorable light.
Interestingly, when it comes to self-soothing with affirmations during stressful times, “I can handle this” (62%) emerges as the most popular choice. This affirmation is followed by, “I am learning from this” (15%), and, “I am grateful for…” (8%).
An overwhelming 93% of Americans find that stress negatively affects their words. More than four in five admit to making hurtful remarks impulsively under stress, and 87% of Americans confess to using language during stressful times that they later wish they hadn’t.
The effect of a negative workplace environment even spills into personal lives, with Americans spending an average of 11 minutes per day at home venting about work.
Preply, a language learning service, surveyed Americans to uncover common trends in how we communicate during stressful situations. Here, we explore the undeniable link between specific words and stress responses, and provide actionable advice to harness language as a tool for better communication when tensions rise.
Key findings
Engaging in online language learning equips us with skills to better manage stress in communication and enhances our ability to navigate stress in various aspects of life, from professional to personal realms.
The power of mindful communication
The repercussions of such stress-driven words are significant. More than two-fifths of employees acknowledge that their words, under stress, have sparked misunderstandings or conflicts in the workplace. This phenomenon is slightly more prevalent among men, with 47% admitting their words caused misunderstandings, compared to 41% of women.
A considerable 76% acknowledge that stress-tinged communication has strained their personal relationships. This high percentage indicates that, for the majority, the way stress influences their interactions can lead to misunderstandings, conflicts, or a general deterioration in their relationships.
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“Use phrases like, ‘I understand that this news may be challenging to hear, and I want you to know that I’m here for you.’ Deliver the information straightforwardly, avoiding unnecessary ambiguity. Being clear helps the person process the news more effectively.
When looking at generational differences, Gen X leads the pack in stepping back from negative individuals at 93%, followed by Gen Z at 90%, boomers at 86%, and millennials at 85%. However, Gen Z experiences the highest stress from negative social interactions at 83%, surpassing Gen X (81%), millennials (76%), and boomers (74%).
The phrase “I have some bad news” is the top trigger for Americans (65%). It’s closely followed by “We need to talk” (63%) and “I expected more from you” (57%).
A significant 62% of employees report that exposure to others’ negativity at work has dampened their motivation and job satisfaction. Yet nearly two in five acknowledge that their workplace culture is permissive toward such language without repercussions.
If you’ve ever felt a knot in your stomach from someone saying, “We need to talk,” then you’re familiar with the physiological reaction that your body has to certain words and phrases. These phrases, loaded with anticipation and often negative connotations, are commonly dreaded.
When it comes to workplace communication, certain phrases uttered in moments of stress stand out for their regrettable impact. Topping the list is “I don’t care,” a phrase 36% of Americans regret saying in a professional setting.
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Management
Survey Reveals 87% Admit to Using Regrettable Language Under Stress
A look at situational trends and preferred dialogue
Published Nov. 23, 2023, on Preply.com.