(InnovMetric: Québec City) — InnovMetric, an independent software development company empowering manufacturers to digitally transform their 3D measurement processes, announces the launch of PolyWorks 2024. This enterprise solution sets up a digital thread that lowers the cost of scaling up the use of 3D measurement data by deploying a universal 3D metrology platform and delivering… ادامه خواندن InnovMetric Releases PolyWorks 2024 | Quality Digest

Deming Prize recipient Ryuji Fukuda introduced a document to my company in 1989 referred to as the “X-Type Matrix for Objective Management.” Relatively unknown at the time, it’s since become a popular format for strategy deployment. Named for the X format that connects strategic (3–5 years) objectives to tactical improvements, measures, and annual targets, its… ادامه خواندن Strategy Digi-Deployment | Quality Digest

Companies that consistently show excellent results have certain things in common. Among the commonalities is having a sound business strategy which is well communicated throughout the organization, along with clear measures for success. Most people have heard the phrase, “What gets measured gets done”; however, more than that, organizational excellence comes from having clear world-class… ادامه خواندن Measuring the Right Things Lead to Organizational Excellence

The electronic height gage is a flexible tool that can be used for a wide range of evaluation options, such as first-part qualification, inspecting incoming parts, or measuring a series of parts. Its direct-reading measurement capabilities, ergonomic handling, and versatility make it the preferred choice for many. In fact, digital height gages can be compared… ادامه خواندن Maximizing Precision and Efficiency: The Versatility of Electronic Height Gages

With a career of more than 40 years in the manufacturing industry, I look back now and see that I was greatly influenced by my father, who worked for an engineering firm. He shared his vast mechanical know-how with me. The two of us worked on many projects together, including rebuilding my car’s engine—an experience… ادامه خواندن Women in Manufacturing: Making It Happen in a Man’s World

In a large, open space on the first floor of 750 Main St. in Cambridge, Massachusetts, a carbon-capture company is heating up molten salts to 600°C right next to a quantum computing company’s device for supercooling qubits. The difference is about 900° across 15 feet. It doesn’t take long during a tour of The Engine… ادامه خواندن A Home Where World-Changing Innovations Take Flight

Body (Advanced Illumination: Rochester, VT) — Advanced Illumination, the originators of LED lighting for machine vision, is releasing a new class of LED lighting controllers aimed at revolutionizing machine vision system building by simplifying camera, light, and I/O accessory interconnectivity. This machine vision solution cuts down on cost and setup time by operating as the… ادامه خواندن Advanced Illumination Introduces Light Hub for Zebra Smart Cameras

By optimizing each touchpoint, companies cultivate meaningful connections, driving loyalty and advocacy among end users. A key performance indicator (KPI) for customer experience is the net promoter score (NPS). NPS serves as a critical metric gauging customer loyalty and satisfaction. Derived from responses to a simple question—“How likely are you to recommend our product/service to… ادامه خواندن Unlocking the Experience Economy | Quality Digest

I’m fortunate enough to travel to some great places to serve my clients. During those travels, I can’t help but have many customer service interactions from which to draw lessons. Here, I’ll share how barbecue, airplanes, and coffee can teach you a few things to do (or not do) to create a better experience for… ادامه خواندن Barbecue, Planes, and Coffee: Keys to Customer Loyalty

The current alleged quality problems with the Boeing 737 underscore the importance of zero tolerance for poor quality. No manufacturing or quality professional should ever compromise on this issue. Most importantly, the potential consequences to customers but also to the organization are simply not worth the risk. Regarding the door-plug blowout on an Alaskan Airlines… ادامه خواندن All My Sons: A Short Ethical Case Study